Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We hope you absolutely love every single keepsake we send you. But sometimes life happens and plans change, we get it.
✅ RETURNS & EXCHANGES: We accept returns and exchanges on items that are not personalized, not custom made, and not on clearance within 30 days of your receipt of the package. Items must be in new condition and original packaging.
❌ We do NOT accept returns or exchanges on personalized, custom made, or clearance items.
🔁 REPLACEMENTS: If we made a personalization error on your order that was our fault, we'll happily replace the personalized item for you. We do not replace items that were incorrectly engraved due to buyer error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mypuzzlekits.com.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us info@mypuzzlekits.com
Shipping
To return your product, you should mail your product to: Robotnicza 70E, 53-608 Wroclaw, Poland
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@mypuzzlekits.com
